Making a Positive Difference...

'Excellent! Finally, a training course that I think will actually make a difference.'

'Eve Brock provided an excellent & informative seminar - much was learned. She was inspiring & motivating' - CH Regional Director, Horsham

'The Trainer was the best I have ever experienced on any course or seminar' - HMC & E Salford

Topic Areas available for you:

• Confidence & Communication • Leadership & Management
• Customer Service • Sales
• Life Balance/Stress/Parenting • Presentation Skills
• Time Management • Diversity/Equal Opportunities/ Men & Women

3 ways that Eve can help you with your In House Training:

1. Existing tried, tested & proven Programmes available for you - they have already produced successful results in many organisations. Can be tailored to suit your individual needs at no extra cost to you. (Read forward for more information on existing topics)

2. Custom Designed Programmes. In consultation with you, Eve can design especially for you. You can 'Mix & Match' from her existing programmes, or create your own content areas.

3. Eve's Associate Trainers are available for topics where Eve is no specialist. The 'best person for the job' is our aim. For example, we can offer 'Mr Grammar Master' himself to inject much needed fun into Report or Business Writing. Whatever your need, call and ask.

EVE'S EXISTING TRIED, TESTED & PROVEN PROGRAMMES

BOOST & BUILD YOUR INNER CONFIDENCE - Do what you want to do, even better.
Who can Benefit? Everyone can benefit from a boost to confidence, no matter who, or how senior they are. Discover how to boost inner confidence to believe in yourself, to bounce back after setbacks, criticisms or rejections.

STAY CONFIDENT, STAY CALM... COMMUNICATE your boundaries.
Affectionately nicknamed The 3 C's by delighted attendees. Equip yourself with the essential mix, how to stay confident; stay calm (effective 4-step technique to calm yourself INSTANTLY; say 'no' in a way that people respect - without guilt.

What people say:
'This course shall change my course in life'

HOW TO BE EFFECTIVELY ASSERTIVE.
Who can benefit? Everyone who's ever 'too nice' or passive plus everyone who slips to the aggressive side! You'll learn how to be Assertive, not Aggressive or Passive, so get better results with everyone in your life - including those difficult people. Get your point across; be taken more seriously; say no.

What people say about Eve's 'Assertive Communication' seminar
'Every aspect was positive, encouraging and empowering... One of the best I have ever attended'

CONSTRUCTIVE COMMUNICATION.
Covering similar communication issues as the Assertiveness course but without the focus on the assertiveness model. Learn the essence of 'constructive communication'. Includes: how to ask for what you want; close an overlong conversation; deal with 'difficult people'.

What people say about Eve's 'Constructive Communication' seminar
'It will give me more confidence in communicating at all levels... enjoyed the day; very interesting and worthwhile.'

CONQUER THE CLOCK... Better Results in Less Time.
Everyone can gain from learning proven techniques for better use of time.

Unusual Insight into the Psychology of Managing time - why & how attitude matters. Discover 6 effective ways to reduce interruptions. Receive a basic A4 Day Planner sheet as a take-away bonus.

What people say about this seminar
'Brilliant! Lots of useful techniques... excellent clear concise, well prepared and very witty and entertaining'

SURVIVE STRESS... STAY CALM UNDER PRESSURE.
Who can Benefit? Anyone human and living in this pressurised world. Preventative and Restorative! Protect yourself ­ help your colleagues by your awareness. Discover: what stress REALLY is; the little known No. 1 cause of stress ­ how to manage it before it damages you. Many Coping Skills, including how to switch off at the end of your work day .

What people say:
'Very worthwhile & I feel will help me address my stress levels'

COMBINING CAREER AND PARENTING.
Both Fathers and Mothers can discover the crucial skills for THE DUAL ROLE - MAKING THE JUGGLE LESS OF A STRUGGLE. Get rid of that 'Guilty feeling' forever.10 top tips on how to handle children positively. Discover 8 worst things to say to a child - and what's better .

What parents say about Eve's 'Combining Career & Parenting' seminar:
'This has been the most interesting & relevant training course I have ever been to'
'A real boost - so many ideas to take away'

PROFESSIONAL SUPERVISORY SKILLS.
How to get the most from your staff; for newly promoted supervisors - or as a refresher. Coaching - why & how. How to correct poor performance - even that 'bad attitude'. What & how to Delegate. Supervising people who are older or more experienced - or who wanted your job.

What supervisors say about this programme:
'I felt empowered and positive at the end...'

LEADING YOUR TEAM.
For anyone who leads a team; the newly promoted or an excellent refresher for the experienced. You'll be more confident and better equipped to turn any group into a team, and take any team to higher levels. Discover the key to 'superleadership'; how to create team spirit, how to motivate, and to correct those performance problems.

What team leaders say about this programme:
'This is the most relaxing and valuable training I have been on'
'Practical tips on how to avoid team pitfalls'

MANAGING FOR EXCELLENCE AND CHANGE.
How to move your staff into the realms of greater 'Excellence' & help them to handle change. What is 'excellence' anyway? How to get everyone involved in Constant Improvement. How to move staff (and self?) from resistance to 'Change'. Handle negativity!

And this is what managers & leaders say about Eve's 'Excellence & Change' seminar:
'Simple but effective ideas clearly presented with amusing anecdotes'
'New ways of thinking - outside the dots'.

NOTE: In response to demand from the managers who attended, a complementary programme was produced for non-managerial staff. For optimal results, train your managers, then their staff!

Suffer from presentation nerves? No one is a born presenter, skills can all be learned. Who can benefit? Everyone who makes any type of presentation, beginners or experienced.

READY, STEADY... SPEAK - Stand & Deliver Persuasive Presentations.
A rare chance to learn the trade secrets of a Top-rated International Presenter & No. 1 Salesperson. Custom-designed to suit your presentation needs. Usually a 2 Day event; optional follow up. How to control nerves; open & close strongly, persuade, answer questions, deal with awkward people. Be coached to be outstanding.

What people say:
'If you get a chance to hear her, take it. You deserve it'
'What a breath of fresh air. One of the best trainers I have ever met. Eve is doing the job she was born to do'

OPTION 1: You can have a FUNDAMENTAL Customer Service Programme, tailored to suit your type of organisation. Call and talk to Eve about it. Suitable for public service as well as private; we specialise in Local Authority, GP's and Health service areas.

OPTION 2: Deal with clients/customers who can be difficult? People who 'Rage'? Just for you:

HOW TO STAY CALM... AND COMMUNICATE WITH 'DIFFICULT' CUSTOMERS

You can learn the techniques for handling 'difficult' customers better. Learn from someone who's survived handling violent offenders, even psychopaths, in prisons. Learn a 4-step technique to calm yourself - even in the face of customer 'rage'. How NOT to take 'it personally'. Discover the words NEVER to use with angry people; and what to say instead.

What people say about this seminar:
'Good techniques learned for dealing with many day to day situations, which have helped boost my confidence in dealing with people'.

OPTION 3: The programme can be more directed towards Dealing with Violence & Aggression if you need it. Tailored to your workplace!

SELL ALL YOU WANT TO SELL - AND MORE.
Discover the psychology secrets of Record Setting sales from a Sales Award winner; UK's No 1 salesperson for 6 consecutive years in her field. Already inspired others to their all-time personal best in sales. Who can Benefit? New-to-sales people plus the experienced to fine tune and reach higher levels of sales. Tailored.

What salespeople say about this seminar:
'I just called to say I've got my highest sales ever - thanks to you'

DIVERSITY ­ WHAT DOES IT MATTER?
An introduction to 'Diversity'. How it's different from 'equal opportunities'. Valuing differences for better results. Tailored to your needs.

MEN & WOMEN ­ DIFFERENT PLANETS? Or what?
Who can Benefit? Men who work with women and women who work with men!
A humorous and useful focus on Differences and Similarities between men & women. Better understanding, better communicating, better results. Any type of workplace - helps salespeople too.

What people say:
'Nuggets of real common sense... wicked sense of humour. Got the message across so painlessly.'